Refund policy

ORDER AND PRE-ORDER

The order or pre-order is placed with the Vendor by the Customer when selecting one or more Products which, in accordance with the selection, the Customer places in his "shopping basket" (the "Order" or "Pre-order").

Part of the Web Site operates on a pre-order system. By placing a Pre-Order, the Customer acknowledges that if the Pre-Order target, defined as the number of Pre-Order orders that must be validated before production can be launched (mentioned on the Pre-Order product sheet), is not reached by the end of the Pre-Order deadline, the Customer will be refunded the full amount of the purchase, and production of the Pre-Ordered item will not be launched. If the customer wishes to be reimbursed for an order placed as a pre-order or in stock and so requests, the reimbursement procedure will be initiated immediately upon receipt of the returned item. All orders or pre-orders (hereinafter referred to as "Orders" or "Pre-orders") for Products appearing on the Web Site imply prior consultation of these general terms and conditions (the "GTC") and their unreserved and irrevocable acceptance. Consequently, the Customer acknowledges that he has been fully informed that his agreement to the content of these GTC does not require the handwritten signature of this document, insofar as the Customer wishes to order online the Products presented in the Site's boutique. The Customer declares that he/she has the capacity to enter into the present contract, i.e. that he/she is of legal age, eighteen (18), and is not under guardianship. The parties agree that their relations shall be governed exclusively by the present General Terms and Conditions of Sale.

 

 

The Customer may access the basket summary at any time before the Order or Pre-Order has been definitively validated, and may correct any errors in the elements entered.

The Order or Pre-Order is only validated once the Customer has provided the information necessary for the proper execution of the Sale and paid the Total Price. This information may include: Customer name, billing address, e-mail address, telephone number, delivery address and recipient's telephone number.

In the case of a Pre-Order, the sums paid in advance by the Customer do not constitute a deposit, within the meaning of article 1590 of the French Civil Code.

If the minimum target of a Pre-order campaign is not reached, the Seller will contact the Customer at the end of the campaign to announce its decision to refund or produce.

In this case, the Vendor must reimburse the Customer within fourteen (14) days of the cancellation of the Pre-Order.

The Vendor is not responsible for any inaccuracies in the order placed by the Customer.

The Customer guarantees the accuracy of all such information. Should any or all of the delivery addresses prove to be incorrect, thus obliging the Vendor to return the orders to its warehouse, the Customer shall bear the consequences thereof, and the Vendor shall be entitled to invoice the administrative and transport costs associated with the return of the Products.

By validating the Order or the Pre-order, the Customer expressly accepts the present General Terms and Conditions of Sale, by ticking the box "I have read and accept the General Terms and Conditions of Sale".